MAB Terms & Conditions
1. Acceptance of Terms
By accessing, using, or purchasing any service or product from MAB (“Company”, “we”, “us”, “our”), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not use our services or purchase our products.
These Terms and Conditions apply to all clients, customers, visitors, and users of our website, booking system, and services.
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2. Age Requirement – 21+ Only
All clients must be twenty-one (21) years of age or older to purchase any products or services from MAB.
By placing an order with MAB, the client confirms that they are at least 21 years old. MAB reserves the right to request valid government-issued identification at any time and may cancel or refuse any order if proof of age cannot be provided.
Any order placed by a person under the age of 21 is considered invalid and may be cancelled without obligation to fulfil the service.
3. Services Provided
MAB provides products and services as described on our website, invoices, order forms, and promotional materials. All services are subject to availability and may be modified, updated, or discontinued at any time without prior notice.
Specific details related to your order will be outlined in your invoice, booking confirmation, or written agreement.
4. Payments & Fees
All prices are listed in U.S. dollars unless otherwise stated.
Payment must be made in full prior to the start of any service or shipment of any product unless otherwise agreed upon in writing.
MAB reserves the right to:
• Refuse service if payment is not received
• Cancel bookings for non-payment
• Update or adjust pricing at any time
Accepted payment methods may include credit/debit cards and other approved digital payment platforms.
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5. Returns & Claims Policy (14-Day Window – Leak Only)
Clients have up to fourteen (14) calendar days from the date of delivery to submit a claim regarding their order.
MAB will only accept return or reimbursement claims for bottles that exhibit a leak, specifically around the drilled area performed by MAB.
The following situations are not eligible for returns, reimbursement, or exchanges:
• Bottles broken or cracked during shipping or transit
• Damage caused by dropping, mishandling, or improper use after delivery
• Leaks occurring in any areas not affected by the MAB drilling process
• Cosmetic imperfections that do not affect function
MAB is not responsible for any breakage, cracking, or damage that occurs during shipping or transit. Once the item leaves MAB’s possession and is transferred to the shipping carrier, the risk of loss or damage transfers fully to the client.
All claims must include:
• Clear photo or video evidence of the issue
• Order number
• A written description of the problem
MAB reserves the right to approve or deny any claim after review.
6. Cancellations & Rescheduling
Clients must provide at least 24–48 hours’ notice for cancellations or requests to reschedule, unless otherwise agreed upon in writing.
Failure to provide proper notice may result in:
• Loss of deposit
• Partial or full charge of the scheduled service
MAB reserves the right to cancel or reschedule an appointment due to emergencies, equipment issues, weather conditions, or other unforeseen circumstances.
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7. Client Responsibilities
By using MAB’s services or purchasing our products, clients agree to:
• Provide complete and accurate information
• Respond to communication in a reasonable time
• Follow all instructions provided by MAB
• Treat MAB staff and property with respect
MAB is not responsible for issues that arise due to incorrect or incomplete information provided by the client.
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8. Damage & Full Reimbursement – Glass Bottle Drilling
MAB takes all reasonable precautions when handling customer-provided glass items. However, the client acknowledges that glass is a fragile material and the drilling process carries an inherent risk of cracking or breaking.
If a client’s glass bottle is damaged or broken by MAB during the drilling process, MAB agrees to:
• Fully reimburse the client for their order related to that bottle
• Provide a one-time MAB SERVICE voucher at no additional cost
This reimbursement and voucher shall serve as a full and final resolution of the incident. MAB shall not be responsible for:
• Any replacement beyond the original order value
• Any indirect or consequential damages
• Any sentimental, emotional, or personal value attached to the item
• Any loss of irreplaceable or one-of-a-kind items
By proceeding with the service, the client acknowledges that MAB cannot compensate for sentimental value and accepts the risk involved in modifying glass materials.
9. Product Use & Client Responsibility
MAB is not responsible or liable for how the client chooses to use any product after delivery.
By purchasing and using MAB products, the client agrees and acknowledges that:
• All products are used at their own risk
• The client is solely responsible for safe, appropriate, and lawful use
• MAB is not liable for any injury, damage, loss, or consequence resulting from misuse, improper handling, modification, or unintended use
• No guarantees are provided for performance outside of the intended use described by MAB
Once the product is delivered, all responsibility for its use, storage, handling, and safety transfers fully to the client.
10. Intellectual Property
All content, designs, images, text, processes, and materials created or provided by MAB remain the intellectual property of MAB unless otherwise stated in writing.
No content may be copied, reproduced, sold, modified, or distributed without written consent from MAB.
11. Limitation of Liability
To the fullest extent permitted by law, MAB shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages resulting from:
• The use or misuse of our products or services
• Delays or interruptions in service
• Shipping or carrier issues
• Client error or negligence
By using MAB’s services, the client agrees to do so at their own risk.
12. Privacy Policy
MAB respects your privacy. Any personal information that is collected is used only for:
• Order processing
• Customer communication
• Service improvements
We do not sell, rent, or distribute personal information to third parties unless legally required to do so.
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13. Right to Refuse Service
MAB reserves the right to refuse service to any individual for any reason, including but not limited to:
• Harassment or abusive behaviour
• Violation of these Terms and Conditions
• Failure to comply with policies
14. Changes to Terms & Conditions
MAB reserves the right to update or modify these Terms and Conditions at any time. Continued use of services after any change means the client accepts the updated terms.
15. Governing Law – New York
These Terms & Conditions shall be governed and interpreted in accordance with the laws of the State of New York, without regard to its conflict of law principles.
By purchasing from or engaging with MAB, the client confirms that they have read, understood, and agreed to these Terms & Conditions in full.